Terms and Conditions

1. About These Terms

Welcome to Colombo City Express (Pvt) Ltd ("CCExpress", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our courier and delivery services, including this website (ccexpress.lk), our customer dashboard (dashboard.ccexpress.lk), and our mobile applications.

By placing an order, using our services, or accessing our platforms, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

Company Details:
Colombo City Express (Pvt) Ltd
160 Koswatta Rd, Sri Jayawardenepura Kotte, Sri Lanka
Email: info@ccexpress.lk

2. Services Offered

CCExpress provides:

• Same-day and express parcel delivery services within Colombo and surrounding areas
• Standard delivery services across Sri Lanka
• Business-to-consumer (B2C) and business-to-business (B2B) delivery solutions
• E-commerce platform integrations
• Proof of delivery (POD) and tracking services
• Cash on delivery (COD) services

3. Booking and Payment

3.1 Placing Orders

You may place delivery orders through:

• Our website at ccexpress.lk
• Our customer dashboard at dashboard.ccexpress.lk
• Our mobile applications
• Through integrated e-commerce platforms

3.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, and other major cards via our secure payment gateway
• Online Banking: Available for registered business accounts
• Invoice Billing: For approved corporate clients with credit terms
• Cash on Delivery (COD): For eligible deliveries

3.3 Card Payment Processing

When you pay by credit or debit card:

• Your card details are processed securely through our PCI-DSS compliant payment gateway
• We do not store your full card details on our servers
• Payment information is transmitted directly to our payment processor
• You will receive a payment confirmation via email and SMS
• All transactions are subject to fraud verification checks

3.4 Pricing and Fees

Delivery charges are calculated based on:

• Parcel weight and dimensions
• Delivery distance and zone
• Service type (express, same-day, standard)
• Any additional services requested (e.g., fragile handling, insurance)

All prices are quoted in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes unless otherwise stated.

3.5 Order Confirmation

Once payment is confirmed, you will receive:

• A unique tracking number
• A waybill/receipt for your delivery
• Estimated delivery timeframe
• Pickup confirmation (if applicable)

4. Data Handling and Privacy

4.1 Information Collection

When you place an order through our website (ccexpress.lk), the information you provide is transmitted to our customer dashboard (dashboard.ccexpress.lk) for processing and delivery management. This website serves as a public-facing ordering interface and does not store your personal information locally.

4.2 Data We Collect

To fulfill delivery services, we collect:

• Sender and recipient names and contact details (phone, email)
• Pickup and delivery addresses
• Parcel details (weight, dimensions, contents description)
• Payment information (processed securely through our payment gateway)
• Delivery instructions and preferences

4.3 How We Use Your Data

Your information is used exclusively for:

• Processing and fulfilling delivery orders
• Communicating delivery status updates
• Generating invoices and receipts
• Providing customer support
• Improving our services

For complete details on how we handle your data, please review our Privacy Policy.

5. Your Responsibilities

5.1 Accurate Information

You must provide accurate and complete information including:

• Valid contact numbers and email addresses
• Correct pickup and delivery addresses
• Accurate parcel weight and dimensions
• Truthful description of parcel contents

5.2 Prohibited Items

You agree NOT to send:

• Illegal substances, drugs, or narcotics
• Weapons, explosives, or ammunition
• Hazardous materials or flammable substances
• Perishable goods without prior arrangement
• Live animals or plants
• Counterfeit goods or items that violate intellectual property rights
• Cash, jewelry, or precious stones (unless insured and declared)
• Items prohibited by Sri Lankan law

5.3 Packaging

You are responsible for ensuring parcels are properly packaged to withstand normal handling during transit. We recommend using sturdy boxes, adequate cushioning, and waterproof wrapping where appropriate.

6. Delivery Terms

6.1 Delivery Timeframes

Estimated delivery times are provided as guidance only and are not guaranteed. Delivery may be delayed due to:

• Adverse weather conditions
• Traffic congestion
• Incorrect or incomplete address information
• Recipient unavailability
• Public holidays
• Force majeure events

6.2 Delivery Attempts

We will make up to three (3) delivery attempts. If delivery cannot be completed after three attempts, the parcel will be returned to the sender, and return fees may apply.

6.3 Proof of Delivery

Delivery is considered complete when:

• The recipient signs for the parcel, or
• A photographic proof of delivery (POD) is captured, or
• The parcel is left at the specified safe location as per delivery instructions

7. Liability and Insurance

7.1 Standard Liability

Our liability for loss or damage is limited to:

• The actual value of the parcel contents, up to a maximum of LKR 10,000 per shipment
• Or the delivery fee paid, whichever is lower

7.2 Additional Insurance

For parcels valued over LKR 10,000, we strongly recommend purchasing additional insurance coverage at the time of booking. Insurance rates vary based on declared value.

7.3 Claims

Claims for loss, damage, or delay must be reported within:

• 24 hours for damaged parcels
• 7 days for lost parcels
• Claims must include supporting documentation (photos, invoices, waybill)

8. Cancellations and Refunds

Please refer to our separate Returns and Refunds Policy for detailed information on cancellations, returns, and refund eligibility.

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, consequential, or incidental damages
• We are not liable for delays caused by factors beyond our reasonable control
• Our total liability for any claim shall not exceed the fees paid for that specific delivery
• We are not liable for loss or damage resulting from improper packaging by the sender

10. Account Terms (Business Customers)

10.1 Account Registration

Business customers may register for an account at dashboard.ccexpress.lk to access:

• Bulk order management
• API integrations
• Credit terms (subject to approval)
• Advanced reporting and analytics

10.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities conducted under your account
• Notifying us immediately of any unauthorized access

11. Intellectual Property

All content on our website and platforms, including logos, text, graphics, and software, is the property of Colombo City Express (Pvt) Ltd and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of Sri Lanka. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Colombo, Sri Lanka.

12.2 Complaint Resolution

If you have a complaint, please contact us at:

• Email: support@ccexpress.lk
• Phone: [Your phone number]
• We aim to resolve all complaints within 7 working days

13. Changes to Terms

We reserve the right to update these Terms at any time. We will notify registered users of material changes via email. Continued use of our services after changes constitutes acceptance of the updated Terms.

14. Contact Information

For questions about these Terms, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.